{"id":2722,"date":"2026-04-10T14:33:50","date_gmt":"2026-04-10T09:03:50","guid":{"rendered":"https:\/\/www.myopd.in\/blog\/?page_id=2722"},"modified":"2026-04-10T14:35:42","modified_gmt":"2026-04-10T09:05:42","slug":"clinic-software-faq","status":"publish","type":"page","link":"https:\/\/www.myopd.in\/blog\/clinic-software-faq\/","title":{"rendered":"MyOPD Software \u2014 Frequently Asked Questions"},"content":{"rendered":"<p>This clinic software FAQ covers the most common questions doctors ask about MyOPD \u2014 whether you are evaluating our clinic software, polyclinic software, hospital software, or the MyOPD ZIP Android app. Find answers on free trial, pricing, features, data backup, SMS reminders, and mobile access below. If you do not find what you are looking for, feel free to <a href=\"https:\/\/www.myopd.in\/contact_us.php\" title=\"\">contact us<\/a>.<\/p><h2 class=\"wp-block-heading\">Choosing the Right MyOPD Plan<\/h2><h3 class=\"wp-block-heading\">Which MyOPD product is right for my practice?<\/h3><p>MyOPD offers different products to suit every type of medical practice:<\/p><ul class=\"wp-block-list\"><li>MyOPD Clinic Version \u2014 for a solo doctor running an individual OPD, with or without a receptionist<\/li>\n\n<li>MyOPD Polyclinic Software \u2014 for a multi-doctor setup with a shared reception desk managing appointments across doctors<\/li>\n\n<li>MyOPD Hospital Software \u2014 for hospitals requiring full IPD management, bed tracking, hospital billing, discharge summaries, consultant payments, and lab integration<\/li>\n\n<li>MyOPD ZIP Android App \u2014 for doctors who want to run their entire practice from an Android phone or tablet, with no PC or laptop needed. Available with its own plans and pricing within the app<\/li><\/ul><p>All products share the same core philosophy \u2014 fast, reliable software that works even without internet, with automatic cloud backup to keep your data safe.<\/p><p><strong><a href=\"https:\/\/www.myopd.in\/blog\/clinic-software-pricing\/\" title=\"\">Plans and Pricing<\/a><\/strong><\/p><h3 class=\"wp-block-heading\">Can I use MyOPD in multiple clinic locations?<\/h3><p>Yes. If you carry your laptop to multiple clinics, you can add multiple clinic profiles within MyOPD. Simply select the clinic you are working in at the start of each session and your prescriptions, receipts, and reports will automatically reflect the correct clinic name, address, and timings.<\/p><h3 class=\"wp-block-heading\">Is there a multiuser or couple discount?<\/h3><p>Yes \u2014 for doctor couples sharing the same clinic. If two doctors register together at the same time and allow us to set up both installations in one appointment, you receive a 50% discount on the second software licence and a 50% discount on the annual maintenance charge (AMC) for the second install. Contact us to avail this offer <strong><a href=\"https:\/\/www.myopd.in\/contact_us.php\" title=\"\">Contact us<\/a><\/strong><\/p><h2 class=\"wp-block-heading\">Free Trial<\/h2><h3 class=\"wp-block-heading\">What can I expect from the MyOPD free trial?<\/h3><p>The free trial lets you explore MyOPD&#8217;s core features at no cost and with no credit card required. Here is what is included:<\/p><ul class=\"wp-block-list\"><li>Access to core prescription, appointment, and patient management features<\/li>\n\n<li>A limited patient quota \u2014 so you can evaluate the software with real patients before committing<\/li>\n\n<li>Low priority email support during the trial period<\/li>\n\n<li>No software updates during the trial<\/li><\/ul><p>The free trial is the best way to experience MyOPD firsthand. Most doctors find they need just a few sessions to decide.<\/p><h3 class=\"wp-block-heading\">What happens when the free patient quota is reached?<\/h3><p>When your free trial patient quota is exhausted, you can upgrade to a paid plan at any time. All your existing patient data is preserved \u2014 nothing is lost when you upgrade. The transition is seamless and takes just a few minutes.<\/p><h2 class=\"wp-block-heading\">Paid Plans &amp; Pricing<\/h2><h3 class=\"wp-block-heading\">What do I get when I upgrade to a paid plan?<\/h3><p>Upgrading to any paid plan of MyOPD unlocks the following:<\/p><ul class=\"wp-block-list\"><li>Unlimited patients \u2014 no cap on your patient database<\/li>\n\n<li>Full prescription features including 2-minute prescription entry, thermal printer support, multilingual printing in 13 Indian languages, and WhatsApp PDF sharing<\/li>\n\n<li>Automated SMS and WhatsApp appointment reminders and follow-ups<\/li>\n\n<li>UPI, debit card, credit card, net banking, and GPay payment acceptance<\/li>\n\n<li>Android and iOS app access (MyOPD All In One App)<\/li>\n\n<li>Automatic daily cloud backup<\/li>\n\n<li>Software updates, priority support, and installation assistance<\/li>\n\n<li>500 SMS credits included for the first year in India<\/li><\/ul><p>Additional features like reception desk, IPD management, hospital billing, and discharge summaries are available in higher plans. See our<a href=\"https:\/\/www.myopd.in\/blog\/clinic-software-pricing\/\" title=\"\"> full pricing page<\/a> for a plan-by-plan comparison.<\/p><h3 class=\"wp-block-heading\">What is the difference between the One-Time Plan and the Subscription Plan?<\/h3><p>MyOPD offers two payment options for the Clinic Version:<\/p><ul class=\"wp-block-list\"><li>One-Time Plan \u2014 pay once and own the software permanently. Even if you choose not to renew the AMC, the software continues to work and all your data stays with you. You lose updates, cloud backup, app access, and SMS reminders if AMC is not renewed, but the core software keeps running.<\/li>\n\n<li>Subscription Plan \u2014 a lower annual fee that covers the software, updates, cloud backup, app access, and SMS reminders. Simpler and more predictable for doctors who prefer a single annual cost.<\/li><\/ul><p>Check <a href=\"https:\/\/www.myopd.in\/blog\/myopd-one-time-vs-subscription\/\" title=\"\">One Time vs Subscription<\/a><\/p><h3 class=\"wp-block-heading\">Will the annual maintenance charges increase in the future?<\/h3><p>MyOPD AMC rates are stable and do not change frequently. When you purchase the software, your AMC rate is locked for the next two renewals \u2014 giving you a clear 3-year view of your total investment. Contact our team for complete terms and conditions.<\/p><h3 class=\"wp-block-heading\">Is there a multiuser discount for hospitals or polyclinics?<\/h3><p>Yes. For doctor couples sharing the same clinic, a 50% discount applies on the second licence and its AMC when both are registered at the same time. For polyclinic and hospital setups with multiple doctors, contact us to discuss customised pricing <strong><a href=\"https:\/\/www.myopd.in\/contact_us.php\" title=\"\">Contact us<\/a><\/strong>.<\/p><h3 class=\"wp-block-heading\">What are the accepted modes of payment?<\/h3><p>You can pay using UPI, Cheque, Net Banking, Debit Card, or Credit Card.<\/p><h2 class=\"wp-block-heading\">Software Features<\/h2><h3 class=\"wp-block-heading\">Does MyOPD suggest treatments, prescriptions, or any medical recommendations?<\/h3><p>No. MyOPD is practice management software \u2014 it assists doctors in managing their clinic or hospital efficiently but makes no medical recommendations of any kind. For prescriptions, MyOPD offers auto-suggestions based on previously entered data to speed up typing, but all final decisions are made entirely by the doctor based on their own medical judgment.<\/p><h3 class=\"wp-block-heading\">How does MyOPD alert a doctor about allergic drug prescriptions?<\/h3><p>For allergy warnings to work, the doctor must first enter the patient&#8217;s known allergy details during any consultation. Once recorded, MyOPD will flag a potential conflict if a drug matching the allergy is prescribed for that patient. The accuracy of this feature depends on the allergy data entered by the doctor.<\/p><h3 class=\"wp-block-heading\">What is the Reception Desk feature and which plans include it?<\/h3><p>The Reception Desk feature allows clinic support staff to handle front-desk tasks without accessing any patient health data \u2014 ensuring full patient privacy. Reception staff can:<\/p><ul class=\"wp-block-list\"><li>Register and modify patient records<\/li>\n\n<li>Accept payments and print receipts<\/li>\n\n<li>Book and manage appointments<\/li>\n\n<li>Ring a bell to call the next patient<\/li>\n\n<li>Scan and attach documents from the reception desk<\/li><\/ul><p>The Reception Desk requires a LAN or WiFi connection between the doctor&#8217;s computer and the reception computer. It is available in the Polyclinic and Hospital versions of MyOPD.<\/p><h3 class=\"wp-block-heading\">What hospital-specific features does MyOPD offer?<\/h3><p>The MyOPD Hospital Software includes everything in the Clinic and Polyclinic versions, plus:<\/p><ul class=\"wp-block-list\"><li>IPD and bed management \u2014 admit, track, and discharge patients<\/li>\n\n<li>Detailed hospital billing with a full breakup of services<\/li>\n\n<li>Hospital discharge summary with a super-fast generation option<\/li>\n\n<li>Consultant payment tracking<\/li>\n\n<li>Print hospital admission forms, consent forms, and procedure forms<\/li>\n\n<li>Hospital monitoring via the Android app<\/li>\n\n<li>Optional integrated laboratory software<\/li><\/ul><p><strong><a href=\"https:\/\/www.myopd.in\/contact_us.php\" title=\"\">Contact us<\/a><\/strong> to learn more about the Hospital Software or to get a demonstration.<\/p><h3 class=\"wp-block-heading\">What is the accounting feature in MyOPD?<\/h3><p>MyOPD&#8217;s accounting feature lets doctors record all OPD income and expenses. When you generate a report, the software produces an Excel spreadsheet with a complete financial overview \u2014 earnings and expenditure \u2014 for any selected period. This is useful for tracking profitability, monitoring collections, and preparing records for tax purposes.<\/p><h3 class=\"wp-block-heading\">Can MyOPD accept digital payments from patients?<\/h3><p>Yes. MyOPD supports UPI, debit cards, credit cards, net banking, and GPay payments directly within the software. A POS device integration is also available on request. Patients can pay digitally at the clinic without needing a separate payment terminal setup.<\/p><h3 class=\"wp-block-heading\">Is MyOPD updated regularly based on user feedback?<\/h3><p>Yes. MyOPD is continuously improved based on feedback from doctors across India. If you are on the Annual Maintenance Plan (AMC), all new features and improvements are delivered to you free of charge. Updates also include technical improvements for compatibility with newer versions of Windows, Android OS, and other platforms.<\/p><h3 class=\"wp-block-heading\">How are software updates delivered?<\/h3><p>Updates are delivered over the internet. You will need to temporarily connect to the internet to download and install the update. Updates are not pushed automatically \u2014 you can choose when to apply them at your convenience.<\/p><h2 class=\"wp-block-heading\">Data, Backup &amp; Security<\/h2><h3 class=\"wp-block-heading\">What is included in the Annual Maintenance Charge (AMC)?<\/h3><p>The AMC covers software updates, automatic cloud backup, Android and iOS app access, SMS reminders, and technical support. If you choose not to renew the AMC on a One-Time Plan, the installed software continues to work but you lose access to these services. See our<a href=\"https:\/\/www.myopd.in\/blog\/clinic-software-pricing\/\" title=\"\"> pricing page<\/a> for a complete breakdown.<\/p><h3 class=\"wp-block-heading\">How does cloud backup work in MyOPD?<\/h3><p>MyOPD automatically backs up your patient data to the MyOPD cloud server once a day whenever you connect to the internet \u2014 even briefly. This means you do not need to be online all day. A single daily sync from home or anywhere with internet is sufficient to keep your data safely backed up. Cloud backup is free for the first year and requires temporary internet connectivity.<\/p><h3 class=\"wp-block-heading\">Why does MyOPD not back up scanned documents and X-rays?<\/h3><p>Scanned documents, X-ray images, PDFs, and similar files can be very large \u2014 especially high-resolution images. Backing them up within MyOPD would make the sync slow and consume significant storage. Instead, we recommend using Google Drive or Microsoft OneDrive for document backup, both of which offer generous free storage and automatic sync on Windows.<\/p><h2 class=\"wp-block-heading\">SMS &amp; WhatsApp Reminders<\/h2><h3 class=\"wp-block-heading\">What kind of patient reminders does MyOPD support?<\/h3><p>MyOPD sends automated patient reminders via both SMS and WhatsApp in select countries. Reminders can be configured for appointments, follow-ups, annual checkups, and vaccination schedules \u2014 helping you reduce no-shows and keep patients engaged with your practice.<\/p><p><strong>Check <a href=\"https:\/\/www.myopd.in\/blog\/types-of-sms-for-patients-using-myopd-clinic-management-software\/\">https:\/\/www.myopd.in\/blog\/types-of-sms-for-patients-using-myopd-clinic-management-software\/<\/a><\/strong><\/p><h3 class=\"wp-block-heading\">What are the charges for SMS and WhatsApp reminders?<\/h3><p>500 SMS credits are included free for the first year with all paid plans in India. For additional SMS credits, WhatsApp reminder charges, or availability in other countries, please <strong><a href=\"https:\/\/www.myopd.in\/contact_us.php\" title=\"\">Contact us<\/a><\/strong> directly.<\/p><h3 class=\"wp-block-heading\">Will SMS reminders reach patients on DND numbers?<\/h3><p>Yes. MyOPD&#8217;s appointment and health reminders are classified as transactional messages, which are exempt from DND (Do Not Disturb) restrictions in India. Your reminders will be delivered even to patients who have DND activated on their numbers.<\/p><h2 class=\"wp-block-heading\">Android App &amp; Mobile Access<\/h2><h3 class=\"wp-block-heading\">What Android apps does MyOPD offer?<\/h3><p>MyOPD offers two distinct Android apps designed for different workflows:<\/p><p><strong><a href=\"https:\/\/www.myopd.in\/MyOPDAllInOneAppDownload.php\" title=\"\">MyOPD All In One App<\/a><\/strong> \u2014 Works alongside the MyOPD Windows software. Doctors use this app to view patient summaries, appointment details, and records on their phone when away from the clinic. Data syncs automatically from the PC to the app via the MyOPD cloud server. Available for Android and iOS.<\/p><p><strong><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=in.myopd.android\" title=\"\">MyOPD ZIP Android App<\/a><\/strong> \u2014 A fully standalone clinic app for doctors who want to run their entire practice \u2014 prescriptions, appointments, billing, and patient records \u2014 from an Android phone, tablet, or Chromebook, with no PC required. It has its own plans and pricing available within the app on the Play Store.<\/p><h3 class=\"wp-block-heading\">How does data sync between the MyOPD Windows software and the All In One App?<\/h3><p>The MyOPD Windows application syncs your patient data to the MyOPD cloud server whenever you connect to the internet. The MyOPD All In One App then pulls this data from the cloud. Temporary internet connectivity is required on both devices for the sync to happen. Once synced, you can view patient information on the app even without an active internet connection.<\/p><h3 class=\"wp-block-heading\">Is the MyOPD All In One App included in my plan?<\/h3><p>Yes. The MyOPD All In One App is included free of charge for the first year with all paid plans. From the second year onwards, continued app access is optional and depends on your AMC renewal. You can choose to continue or discontinue app access based on your needs.<\/p><h3 class=\"wp-block-heading\">I never want to use a PC. Which MyOPD product is right for me?<\/h3><p>The <strong><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=in.myopd.android\" title=\"\">MyOPD ZIP Android App<\/a><\/strong> is designed exactly for this use case. It is a fully independent clinic management app that runs entirely on your Android phone, tablet, or Chromebook \u2014 no Windows PC or laptop required. You can manage prescriptions, appointments, patient records, and billing entirely from your device. Plans and pricing are available directly within the app on the Google Play Store.<\/p><h2 class=\"wp-block-heading\">Still Have Questions?<\/h2><p>We are happy to help. If you did not find the answer you were looking for, reach out to our team \u2014 we typically respond within one business day.<\/p><p><strong><a href=\"https:\/\/www.myopd.in\/contact_us.php\" title=\"\">Contact us<\/a><\/strong><\/p><p>Ready to get started? Download MyOPD free and see why thousands of doctors across India trust it for their daily practice.<\/p><a href=\"https:\/\/www.myopd.in\/\" target=\"_blank\" style=\"display:inline-block; background:#1B7A34; color:#fff; padding:8px 18px; border-radius:4px; text-decoration:none; font-weight:bold; font-size:14px;\">Download Free trial \u2192<\/a><br\/><h2 class=\"wp-block-heading\">MyOPD Clinic Software FAQ \u2014 Quick Answers<\/h2><p>This clinic software FAQ is updated regularly based on questions we receive from doctors across India. Whether you are a solo practitioner looking at the clinic software, a hospital administrator evaluating our hospital software, or a doctor who wants to work entirely on Android using the MyOPD ZIP app \u2014 this clinic software FAQ has answers for you. Still have questions? Contact us directly.<\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>This clinic software FAQ covers the most common questions doctors ask about MyOPD \u2014 whether you are evaluating our clinic software, polyclinic software, hospital software, or the MyOPD ZIP Android app. Find answers on free trial, pricing, features, data backup, SMS reminders, and mobile access below. If you do not find what you are looking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2722","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.myopd.in\/blog\/wp-json\/wp\/v2\/pages\/2722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.myopd.in\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myopd.in\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myopd.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myopd.in\/blog\/wp-json\/wp\/v2\/comments?post=2722"}],"version-history":[{"count":2,"href":"https:\/\/www.myopd.in\/blog\/wp-json\/wp\/v2\/pages\/2722\/revisions"}],"predecessor-version":[{"id":2724,"href":"https:\/\/www.myopd.in\/blog\/wp-json\/wp\/v2\/pages\/2722\/revisions\/2724"}],"wp:attachment":[{"href":"https:\/\/www.myopd.in\/blog\/wp-json\/wp\/v2\/media?parent=2722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}