We have provided answers below to questions that might come to your mind. Should you need any clarification, do not hesitate to contact us using our Contact Us page.

What can I expect from the free version?

- MyOPD without any updates
- Low Priority Email Support
- Limited Patient Quota

What happens after the FREE patient quota expires?

You can upgrade to the full version.

What do I get in Paid version?

- No restriction on number of patients
- Assistance during installation
- Suggestions for the future enhancements of MyOPD
- Smartphone access from the start
- 500 SMS in India included with validity of 1 year. Check with us for the exact number of SMS for your country

Can I use the same software in multiple clinics?

If you are carrying your laptop to multiple clinics, you can add multiple clinics in MyOPD. Then select the clinic you are working in. Your prescription will include the clinic details, timings etc for the clinic you have chosen.

Is there a multiuser discount?

If you are a Doctor couple sharing same clinic, yes! The condition being you will have to register for two users at one time and allow us to setup your install in one appointment. With this, you get 50% discount on the second install of the software. There is also a 50% discount on maintenance charge for the second install.

Does MyOPD suggest treatment, prescriptions or any other recommendations?

No. MyOPD is software to assist Doctors to keep a track of their practice. In no way does it make any recommendations whatsoever. In certain cases like prescriptions, it does provide matching suggestions to make typing faster based on available data. However, the final selections have to be made by the Doctor based on individual knowledge.

How can the software warn on Allergic Drug Prescription?

For this to happen, individual patient’s allergic details have to be entered by the Doctor after a dialog with Patient during his first visit or for that matter any visit. MyOPD will take action based on entry made into it.

Why did you not provide details about backing up documents data?

Documents can be of varying sizes. For example, there are different types of files: Word Documents, Image Files, PDFs, Excel Spread sheets. If an image is taken with a high resolution camera, the size of image file is bigger. Instead of backing them up in MyOPD, these can be backed up on your Google Drive or One Drive as well.

What is the accounting feature?

We allow Doctors to capture expenses they incur while operating their OPD. The accounting feature creates Excel spread sheet when you generate a report giving you a complete view of your earnings and expenditure during the period selected.

Is the software updated based on user feedback?

We will continue to add features to MyOPD to help us enable you function better. If you are on our annual maintenance plan, you keep getting those features for free. The updates include suggestions given by different Doctors working with us. In addition, we also make improvements to help the software function better as per current technology. For e.g: Making it to work with various versions of Windows OS, Android OS and so on.

How will the Updates be delivered?

Updates will be delivered over internet. You will require to temporarily connect to the internet to receive the updates.

What is included as a part of Annual Maintenance?

To understand more on the inclusions in MyOPD based on the AMC, we request you to check details at MyOPD Software Pricing

What is the Reception desk facility?

This feature is useful for those Doctors who have reception staff and want reception staff to handle certain tasks. We do not allow reception staff handle any patient related health data to maintain the privacy of Doctor’s clients. At the moment, reception staff can Add/Modify patients, accept payments, print payment receipts, book appointments. Reception staff feature requires LAN / WiFi connectivity between the Doctor’s computer and reception computer.

Would you change the prices for maintenance?

While our AMC rates don't change much, when you purchase the software, your AMC rates are locked for next 2 renewals giving you a 3 year view of your investment on MyOPD Software. Please contact our team to get more information on the terms and conditions.

Does MyOPD have reminder service for Patients for checkups, followups etc?

Yes. MyOPD offers patient reminders using SMS and WhatsApp Messages in select countries.

What are the charges for SMS and WhatsApp reminder service?

Please contact us at [email protected] for more information on SMS and WhatsApp reminder charges.

For what will the reminders get used?

Reminders can be sent to patients for multiple reasons either via SMS or via WhatsApp. Check this article explaining the details https://www.myopd.in/blog/types-of-sms-for-patients-using-myopd-clinic-management-software/.

Does the SMS get delivered to a DND number as well?


Are all the features available through the MyOPD Android App?

The MyOPD Desktop Companion app that works with the PC version has limited features. It is mainly used by Doctors to view summary of details of a patient on the app when the Doctors are not available in the clinic. The MyOPD ZIP Android app is used by those Doctors who want to practice entirely using a Android Phone or a Tablet or a Google Chromebook. This app allows you to practice entirely using the app.

How is data exchanged between the MyOPD Windows Application and MyOPD Desktop Companion Android App?

MyOPD Windows Application syncs the data to MyOPD Server. The data is then synced to the MyOPD Android App. So, you need temporary internet connectivity to allow the data sync to happen between the two.

Is the MyOPD Desktop Companion Android App optional?

In the first year, you get the MyOPD Desktop Companion Android App for FREE. In the subsequent year, you have a choice whether to continue with Android App or discontinue, based on your interest.

What are the modes of payment?

You are welcome to pay using Cheque, Net Banking, Debit Card or Credit Card.