How should be the support for any product?
Let us see with an analogy of the car market in India. Maruti Suzuki is one of the most trusted car brands in India. The prime reason for that is their after sales support. They have a huge network across India which could bail you out in case of trouble, literally anywhere. However, Maruti Suzuki is famous for something else. Their cars just don’t need any support for the first few years. Those first few years happen to be typically 5+ years. Nothing happens to their cars. Isn’t that wonderful?